7shot Casino & Sportsbook FAQ

7shot operates in jurisdictions where online gaming and sportsbook access is permitted by law. We do not target, advertise to, or knowingly serve jurisdictions where online wagering is prohibited. Users accessing 7shot from Jakarta, Surabaya, Bandung, Medan, or other cities in Indonesia are responsible for verifying that their use complies with local law. Service availability varies by region. If you attempt to access 7shot from a jurisdiction where we believe we cannot legally operate, you may be blocked or your account may be suspended. Read our legal notice for full details on jurisdiction restrictions and user responsibilities. If you are uncertain whether 7shot is available in your location, contact support before opening an account.

Deposits via e-wallet, mobile banking, or local payment on 7shot follow the same flow. Log in to your account, go to the deposit section, select your payment method, and enter the amount you want to deposit. You are then redirected to the e-wallet app or mobile browser to confirm the payment. Once you authorize the transfer in your e-wallet, the funds transfer to 7shot within seconds to a few minutes. Your account balance updates when the payment clears. If your deposit does not arrive after subject to verification, check your e-wallet transaction history to confirm the payment was sent; if it was, contact support with your transaction reference number. We also accept online payment, e-wallet, and mobile banking via the same process. E-wallet deposits typically have lower minimums than bank transfers, making them convenient for small or frequent deposits. All e-wallet transfers are subject to your e-wallet provider's daily limits.

7shot offers markets on major football leagues and tournaments, including Liga 1 (Indonesia), Premier League, Champions League, Piala AFF, Piala Asia, and many others. Markets vary by league: Liga 1 and domestic cup competitions have dedicated sections; international tournaments (Piala AFF, Piala Asia, Champions League) are listed under their own headings. For each fixture, we offer multiple bet types: match result (win/draw/loss), both-teams-to-score, correct score, and other props. Odds update in real time as the match approaches and during live play. If a match is postponed or cancelled, unsettled bets are void and stakes are returned to your account. Settlement times vary: most bets settle within hours of the match end, but disputes or goal-review incidents may delay settlement. Check the match details for settlement rules before you bet.

Our live-dealer studios offer blackjack, roulette, baccarat, and Dragon Tiger. All tables are streamed live via multi-camera studios from licensed providers. You interact with real dealers and can see card deals, roulette spins, and game outcomes in real time. Each table has a betting limit (minimum and maximum); choose the table that matches your budget. Live-dealer games settle immediately: your account balance updates as soon as the hand or spin concludes. Rules for each game (blackjack hand rankings, roulette payout types, baccarat betting sides) are posted in the game interface. If you are new to live tables, start with the tutorial or watch a few rounds before you place money on the table.

7shot offers a portfolio of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each slot displays a return-to-player (RTP) percentage and volatility (low, medium, or high). RTP tells you the long-term payout rate; volatility indicates how often and how large payouts tend to be. Payouts are determined by random number generators certified by independent auditors; all outcomes are fair and cannot be manipulated. When you spin, your stake is deducted and you win based on the symbols that land. Bonus features (free spins, multipliers, bonus rounds) are triggered randomly or by specific symbol combinations, as described in the game rules. Winnings are credited to your account instantly. If you encounter a technical issue during a spin, contact support with your game session ID and we investigate.

Yes, 7shot offers esports markets on Mobile Legends, Free Fire, PUBG Mobile, and other popular titles. Markets include match results, map winners, and player performance props. Esports odds update in real time as tournaments progress. Esports settlement follows the same rules as football: bets settle based on official tournament results within hours of the match end. If a match is postponed, cancelled, or ruled void by the tournament organizer, affected bets are void and stakes refunded. Esports markets are seasonal; not all games are available at all times. Check the esports section in the 7shot menu to see which tournaments and markets are currently live.

We protect your account and data through several layers: Know Your Customer (KYC) verification confirms your identity before your account is activated; two-factor authentication (2FA) adds a second login factor (a code sent to your phone or email); all data is encrypted in transit and at rest using industry-standard TLS and AES encryption; we do not share your personal data with third parties except to process payments and comply with law enforcement or anti-money-laundering regulations. Your password is hashed and salted; we never store plaintext passwords. All account activity (logins, deposits, withdrawals, bets) is logged and visible in your account history. We recommend enabling 2FA, using a strong unique password, and logging out on shared devices. If you suspect a breach or unauthorized access, change your password immediately and contact support.

If you forget your password, click "Forgot your password?" on the login page, enter your registered email address, and we send you a reset link. Follow the link to set a new password. The reset link expires after one hour for security. If you no longer have access to your registered email address, contact support immediately and provide proof of account ownership (such as KYC ID details or recent transaction information). We verify your identity and help you regain access by resetting your password or updating your registered email. This process may take one business day. To prevent this scenario, keep your email address current and write down your username and password in a secure location. Do not share your password via email or message; support will never ask for your password.

You can request a withdrawal at any time from your 7shot account, provided your account is verified and you have a balance. Withdrawals are processed to your original deposit method (if you deposited via local payment, your withdrawal goes to online payment; if you used e-wallet, your withdrawal goes to your mobile banking account). We review all withdrawal requests for fraud and money-laundering compliance; this may delay processing. Once approved, the withdrawal typically transfers to your payment method within one to three business days, depending on your bank or e-wallet processor. You cannot withdraw more than your current balance. If you have an active bet or pending bonus, your balance may be temporarily reserved and unavailable for withdrawal until those bets settle or bonus terms are fulfilled. Contact support if a withdrawal is delayed beyond three business days.

If you believe a deposit was charged but did not arrive, a withdrawal was taken from your account but did not reach you, or a game outcome was incorrect, contact support immediately with your transaction reference number, the date and amount, and a description of the issue. For deposits: provide your payment processor reference (from your e-wallet or bank receipt). We investigate by checking our transaction logs and your account history. If a deposit error is confirmed, we credit your account. For game outcomes: we review the game session logs, including the random number generator record and dealer actions (for live tables). If an error is found, we adjust your account. Investigations typically complete within one to three business days. We will keep you updated throughout the process.